Delivery

All orders will be shipped via Australia Post.

We process orders from Tuesday to Friday excluding public holidays. 

Delivery charges are additional to the price of goods.

Coffee orders under 3kg will be shipped via your choice of Parcel post plus (3-5 days) or Express post satchel (next day delivery, if you live inside the Express post network)

Delivery charges within Australia:

	Parcel Post	Express Post
Less than 500g	$8.00	$10.00
500g – less than 3kg	$13.00	$14.00

Orders of replacement rubber seals and filter plates can be shipped by padded envelope. This method is unregistered, non trackable and subject to Australia Post's terms and conditions. Coffea Coffee will not be liable for any products shipped this way, that may be lost in transit.  

For orders over 3kg, shipping will be at Australia Post’s published rates. For packing purposes all orders over 3kg will need to be confirmed via email before check-out. 

Where possible we will package goods in the most cost effective manner and we will refund any excess postage paid.

International delivery

If you place an order for delivery overseas, we'll contact you to confirm delivery costs.

Delivery issues

If there's a problem with your order or you don't get it in the expect time, please call us on (03) 9326 7388 or email info@coffeacoffee.com.au.

Refunds and returns

At Coffea Coffee, we pride ourselves on providing the highest quality products.
Your satisfaction is important to us.

Coffea will refund or replace (at our discretion):

• any product received that is not the product ordered
• any product that has been damaged in transit
• any product that proves faulty within 14 days of being received

Please note that equipment and accessories are covered by statutory manufacturers’ warranties.

Should it be necessary to return a product to us, please pack it safely in the original packaging.  We will not be held liable for damage to products incurred during return shipping.

If you do have a problem with any of our products please contact us immediately on (03) 9326 7388 or email info@coffeacoffee.com.au